Conditions of Use

Conditions of Use

We strive for 100% satisfaction with our service and products.  Our cancellation, return, and refund policies are designed with your satisfaction in mind.


Cancellation Policy

Online and telephone orders may be cancelled by calling our Customer Service Department at 888.335.6439. Requests for cancellations of  online orders  must be made by 10am EST on the business day following the order date. Requests for cancellations of  telephone orders  must be made prior to the order being shipped.


Return Policy

If you are not satisfied with your purchase, contact our Customer Service Department by telephone at 888.335.6439 within 14 days of your purchase to obtain a Return Authorization Number and Return Authorization Confirmation. We will accept materials for return for the following reasons: unacceptable quality or an error in packaging.


Refund Policy

Full refunds will be given on orders cancelled in accordance with the cancellation policy.  All other refunds will be subject to the terms of our Return Policy and based on the Return Authorization Confirmation.